Sales & Client Service Officer – Ulendo Creative
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Sales & Client Service Officer – Ulendo Creative Media
Full-time | Lusaka, Lusaka, Zambia
Ulendo Creative Media is seeking a dynamic and customer-focused Sales & Client Service Officer to serve as the first point of contact for clients and drive exceptional service delivery. This role is critical in strengthening client relationships, supporting revenue growth, and ensuring a seamless customer experience.
Reports To: Operations Manager
Job Summary
The Sales & Client Service Officer acts as the first point of contact for clients and plays a key role in delivering a professional and seamless customer experience. The role is responsible for preparing quotations, tracking orders, following up on payments, and ensuring overall customer satisfaction while supporting business growth.
Key Responsibilities
- Welcome and assist walk-in clients in a professional and friendly manner.
- Prepare accurate quotations and invoices in a timely manner.
- Follow up on outstanding payments and confirm receipt of payments.
- Update clients regularly on job progress and timelines.
- Maintain and update the customer database.
- Promote new services, products, and special offers.
- Support marketing initiatives and campaigns as required.
Requirements
- Strong verbal and written communication skills.
- Basic knowledge of printing services.
- Sales and negotiation skills.
- Computer literacy (Microsoft Office and related systems).
- Professional appearance and positive attitude.
Ulendo Creative Media
Professional. Strategic. Creative.
Application Procedures
To apply, please send your application to: Hello@ulendocreative.com.
Please indicate the name of the position in the subject line of the e-mail: SALES & CLIENT SERVICE OFFICER.
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